Privacy Policy

At Otto's Cheese Shop, we strive to provide exceptional products and experiences. If you are not completely satisfied with your purchase or service, we offer the following refund policy:

Eligibility for Refunds:

• Refunds are available for unused and unopened products returned within 30 days of purchase with a valid receipt.
• For ticketed events or classes, cancellations must be made at least 72 hours in advance for a full refund. Cancellations made less than 72 hours prior will not be eligible for a refund.

Non-Refundable Items:

• Perishable goods, including cheeses and other specialty food items, are non-refundable unless they arrive damaged or defective.

Damaged or Defective Items:

• If a product is damaged or defective, please contact us within 3 days of receiving it. We will provide a replacement or refund as appropriate.

Refund Process:

• Refunds will be processed using the original payment method within 5-7 business days after the return or cancellation is confirmed.

Contact Us:

• For questions or to initiate a return, please contact us at info@ottoscheeseshop.com.

We value your business and are here to ensure your experience with us is exceptional!